Manager, Product Support Specialist

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is looking for a leader for our Product Support team. This manager will lead a high-performing team motivated by improving the lives of Stripe's user base. They will cultivate the happiness of their team while guiding them through feedback, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. The Product Support team is also responsible for managing large operational projects that impact key user metrics. You'll be part coach, part diplomat, part entrepreneur — 100% committed to building and sustaining trust with users and your team. What you'll do Responsibilities • Guide the organization to design and deliver incredible user support. • Ensure team members are happy, effective, and growing in their careers and new work experiences. • Set clear goals and directions, and provide regular feedback on team members' performance. • Maintain metrics and analysis of team performance, and provide regular reporting on team performance in the form of written analysis and performance reports. • Transmit and foster our values, serving as a beacon of Stripe's user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment. • Help build the organization through management projects such as recruiting, training, writing team policies, defining team processes, or other organizational improvements. …