Customer Quality Assurance Engineer

Location: Woodlands Spectrum (Nearest Admiralty MRT) Working Hours: 9 AM - 6 PM Monday - Friday About the Role We are seeking a proactive and customer-focused Senior Customer Quality Assurance Engineer to manage customer quality issues, drive continuous improvement initiatives, and ensure customer satisfaction through effective problem-solving and quality management. Why Join Us? Join a globally recognized manufacturing organization. Exposure to regional and international customers. Opportunity to lead impactful quality improvement projects. Collaborative and growth-oriented work environment. Competitve Benefits & Bonuses Key Responsibilities Manage customer complaints and quality-related feedback, ensuring timely investigation and resolution. Lead root cause analysis and structured problem-solving activities using 8D methodology. Drive corrective and preventive actions and verify their effectiveness. Act as the primary quality contact for customers and support customer audits. Monitor product quality performance and recommend improvement initiatives. Coordinate customer specification and drawing changes with internal stakeholders. Collaborate with Production, Engineering, and Quality teams to resolve quality issues. Support and maintain Quality Management Systems including ISO 9001 and IATF 16949. Conduct internal audits and support compliance with ISO 14001 and ISO 45001 requirements. Requirements Bachelor's Degree in Engineering or related discipline. Minimum 3 years of experience in Customer Quality, Quality Assurance, or Quality Engineering within a manufacturing environment. Experience handling customer complaints and driving quality improvements independently. Strong knowledge of: 8D Problem Solving Root Cause Analysis FMEA SPCControl Familiarity with ISO 9001 and IATF 16949 Quality Management Systems. Experience supporting China-based customers will be an advantage** Strong communication, stakeholder management, and problem-solving skills. Interested candidates please WhatsApp me at +65 6509 0823 or send in your resume to willie.goh@swiftsearchglobal.com https://wa.me/6565090823 We regret to inform you that only shortlisted candidates will be notified. Willie Goh | EA Reg No: R2197853 Swift Search Global Pte Ltd | EA No: 18C9495