Transformation Assistant Manager

Role Purpose The Transformation Assistant Manager is anchored to the Quote to Cash (Q2C) end-to-end workstream, providing structured exposure to the commercial lifecycle – including lead and opportunity discipline, quoting and acceptance, booking and amendments, invoicing, disputes, credit, and the digital enablement of these flows (online channels and EDI/API integrations). Working directly with team members and stakeholders in the Transformation and Commercial Divisions, the role supports future-back design, performance analytics, documentation, and stakeholder engagement across Q2C based on the direction set through the workstream. As an entry level role, the suitable candidate will have an opportunity to build a practical toolkit required across process improvement, project management, and exposure to our technology foundation that supports our business. Role Accountabilities Q2C Transformation Delivery Support Support the Process & Programmes team in delivering the Q2C workstream, covering the commercial lifecycle from lead and opportunity through quoting, booking, amendments, invoicing, dispute resolution, and cash application. Prepare and maintain Q2C project artefacts including RAID logs, action trackers, status reports, meeting minutes, and workstream dashboards to keep delivery on track. Coordinate day-to-day activities across Q2C contributors (Sales, Customer Service, Sales Support, Market/Pricing, Finance and SDC), chase closure of actions, and escalate blockers in a timely manner. Support the preparation of steering committee packs, ELT updates, and management papers for the Q2C workstream, ensuring accuracy, clarity, and consistency of messaging. Q2C Process Analysis, Documentation & Continuous Improvement Assist in as-is and to-be mapping of Q2C sub-processes (e.g., quote generation and acceptance, booking and amendments, cut-off management, exception handling, invoicing, credit notes and disputes), capturing decision points, handovers, controls, and pain points. Draft and maintain SOPs, work instructions, RACI charts, and swim lane diagrams for Q2C to support adoption, training, and operational control. Conduct structured data gathering (interviews, workshops, walk-throughs with frontline, SDC, and country teams) and produce clear, decision-ready write-ups of findings. Support version control and quality assurance of Q2C process artefacts produced via the SDC Process Improvement Services model. Identify small, executable improvement ideas within own scope of work and drive them to closure with support from the reporting manager. Seek and act on feedback, demonstrating learning agility and growth mindset. Q2C Performance Analytics and Reporting Support the definition, collection, and validation of Q2C KPIs (e.g., quote-to-order conversion, booking cycle times, amendment volumes, dispute and credit trends, DSO, digital channel adoption). Build and maintain Excel and Power BI dashboards and trackers that surface Q2C trends, exceptions, and improvement opportunities for the Process & Performance Manager to take action. Contribute to root cause analysis of Q2C failure demand (rework loops, avoidable escalations, credits, disputes) using structured techniques (5-Whys, Fishbone, Pareto) and quantify the benefits case for proposed improvements. Highlight Q2C data gaps or quality issues and partner with the data team to close them. Change, Communications and Stakeholder Engagement Support Q2C change management activities including stakeholder mapping, communications planning, training material preparation, and adoption tracking across Commercial, Customer Service, and SDC. Draft communications for internal audiences (emails, newsletters, Teams / SharePoint updates) that are clear, concise, and aligned to executive tone. Coordinate logistics for Q2C workshops, pilots, and go-live events, including agenda preparation, facilitation support, and follow-up documentation. Build effective working relationships across the PMO, Business Excellence team, Commercial leadership, country offices, and SDC counterparts. Key Qualifications & Skills Qualifications Bachelor's degree in business, Engineering, Logistics, Supply Chain, Finance, Analytics, Data Science, or related discipline. 0–2 years of relevant experience. Fresh graduates, including those with strong internship track records in consulting, commercial operations, customer service, finance, or shared services, are encouraged to apply. Exposure to shipping, logi…