Customer Service Officer

Summary of the Job: (Primary function of the job) • Assist sales in attending customers' needs and expectation • Execute and follow up sales administrative works • Maintain proper records of all sales related documents Job Responsibilities: (Key responsibilities of the job) • Attend to sales/Program enquiries, prepare and follow up sales quotation and proposal • Maintain filing of all sales transactions records, quotation, PO, JO, invoice, etc. • Send finalized Sales quote comprising material cost accepted by customer without markup to SCM to create Business Partner code master data or/and material purchase item BP • Process job order and other documents until order is closed • Follow up to ensure closure of quotation • Follow up delivery schedule and arrange parts delivery to customers • Attend to and follow up customer's issues until closure. Escalate to Sales if necessary • Present sales reports, open PO list, RFQ Tracker, etc • Manage DO & Invoices • Support Finance in Debtors AR • Generate Reports • Perform tasks as and when assigned Job Requirements: • Min ITE/ Diploma (prefer Mechanical) • Preferably 3 to 5 years in relevant work experience • Proficient in MS Office/ Excel • Good communication skills