About this role
Job Description: Administration of the MAS Balanced Scorecard (BSC) framework. Assist to set the sales advisory standards and collaborate with internal & external stakeholders to support and raise the standards of sales advisory in the Company. Conducting checks required under the BSC framework, including documentation review of sales documents, client surveys and BSC validation of misconduct and mystery shopping cases. Meet the requirements of the regulatory Balanced Scorecard (BSC) Framework through the delivery of pre and post-transaction sales quality at organizational level. Review Mystery Shop findings and classify infractions based on the materiality of findings Conduct trend analysis on MSE findings and implement appropriate measures /actions. Perform review of customer call-backs to ensure call-backs conducted by agency leaders are carried out in accordance to the requirements. Recommend appropriate actions for findings observed in the call-backs. Facilitation of appeals, ensuring appeals are handled in a fair, timely, and consistent manner. Monitor the completion of requirements (i.e. Joint Field Work, Coaching, training) by sales representatives. Support Team Lead in engaging Agency Force to increase awareness and knowledge on BSC and MSE as well as improve the quality of sales documentation. This includes having continued support to handle agency force queries and driving initiatives to improve business quality. Undertake ad-hoc tasks, projects or reviews as directed by Lead, Sales Review & Quality /Head of Sales Surveillance. Requirements: Working knowledge in regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines. Minimum 2 years of experience in the insurance industry. Kindly apply online or send your application to andylee@talentedge.com.sg EA: 15C7572
What they're looking for
Product DocumentationsInternational Regulation.Insurance LawSales Monitoring
About Talent Edge Recruitment Llp
Industry: Administrative & support services
Frequently asked questions
What does a Financial Sales Surveillance - Up To S$5.5K (Perm Role) at Talent Edge Recruitment Llp do?
Job Description: Administration of the MAS Balanced Scorecard (BSC) framework. Assist to set the sales advisory standards and collaborate with internal & external stakeholders to support and raise the standards of sales advisory in the Company. Conducting checks required under the BSC framework, inc…
What skills does this Financial Sales Surveillance - Up To S$5.5K (Perm Role) role need?
Key skills for this role include Product Documentations, International Regulation., Insurance Law, Sales Monitoring.
How much does a Financial Sales Surveillance - Up To S$5.5K (Perm Role) at Talent Edge Recruitment Llp pay?
This role lists a salary of S$4,500 – S$5,500 per month.
Is this Financial Sales Surveillance - Up To S$5.5K (Perm Role) role remote, hybrid, or on-site?
The listing is based in Islandwide. Check the posting for remote or hybrid options.
How do I apply for this Financial Sales Surveillance - Up To S$5.5K (Perm Role) role?
You can apply directly on Talent Edge Recruitment Llp's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.