Customer Production Support Engineer

Our Purpose TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are challenged to innovate and learn something new every day. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results. Opportunity Overview Provides first line onsite post-sales service support to Teradyne customers. Support customer production setup related matters for Final Test and Wafersort. Manages Customers’ expectations on the service deliverables (ie. Response time, parts obligations etc). Performs system installation, option upgrades, calibration, retrofit, training, remote troubleshooting. Creates and implements support plan in conjunction with cross functional groups, including customers’ maintenance team, to reduce equipment downtime and maintenance cost Works with customers to understand and improve test processes Acts as the liaison between factory and customers Escalates service problem and takes ownership of problem until resolution All About You We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you’re ready to join us in this mission, take a closer look at the minimum criteria for the position. Degree in Electronics/Electrical Engineering (fresh graduates are welcome to apply) Experience in ATE maintenance and field service are preferred. Strong team player with good interpersonal and problem-solving skills Ability to work independently Good written and verbal communication skills in English Willingness to travel domestically and internationally as required Benefits: Teradyne offers a variety of robust health and well-being benefit programs, including outpatient medical, flexible benefits, life and disability insurance, paid vacation & holidays and more.