Guest Relations - Guest Relations Officer

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. Essential Job Functions: To report for duty on time, well groomed and in a clean and smart uniform, maintaining a positive and friendly image. Ensure to attend daily line up in participation with the Front Office team. To ensure that all rules and regulations set by the hotel are strictly followed. Ensure desk is tidy and immaculate at all time. To maintain a good working relationship with all staff in the hotel to ensure maximum cooperation in doing the job. To work closely with the Guest Services Team to ensure glass door and lift lobby coverage. To communicate with the Bell Captains to ensure that all guests luggage and any other requests are carri…