Concierge - Concierge (Hotel)

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. Essential Job Functions: Maintain complete knowledge of:All hotel features/services, hours of operation.All hotel restaurant food concepts, menu price range, dress code and ambiance.All hotel room types, number/names, layout, appointments, amenities and locations.All hotel room rates, special packages and promotions.Daily house count and expected arrivals/departures (particularly V.I.P.s).Scheduled daily group activities, names and location of meeting/banquet rooms.Local events, attractions, holiday schedules. Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Obtain department keys and radio; ensure securi…