F&B Captain (Restaurant / Bar)

JOB SUMMARY Reporting to the F&B Supervisor, the F&B Captain will support in managing the day-to-day operational work, in ensuring that the F&B Outlet functions smoothly. MAIN RESPONSIBILITIES Supervise all service staff during operations to maintain high standards of service that meet and exceed guest expectations. Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service. Regularly monitor stock requisitions to ensure adequate supplies for operations. Exhibit outstanding knowledge and skills regarding the food offerings. Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere. Assess service staff appearance, grooming standards, work performance and attitude. Effectively address and follow up on guest complaints. Observe, mentor, and train new team members to equip them with the necessary skills for their roles. Ensure cleanliness and organization in service areas, furniture and equipment Confirm that service procedures and policies align with the operational manual. Comply with all House Rules, Regulations and Hotel Policies regarding safety and security. Perform any additional duties as assigned by the F&B Supervisor or Management. REQUIREMENTS Knowledge and experience in the food and beverage service industry would be an advantage Preferably 1 year in a similar role Possess good problem solving and service recovery skills Well versed in building rapport with customers ADDITIONAL INFORMATION Duty meal provided Transport from Harbourfront train station Comprehensive medical and dental benefits