Client Services Executive (1-Year Contract, Hybrid)

Build Relationships. Create Experiences. Drive New Business at TMU. We’re looking for a confident and people-oriented Client Services Executive who enjoys building relationships, understanding business needs, and turning conversations into meaningful event opportunities. This role is perfect for someone who enjoys speaking with people, wants to grow in B2B sales and client management, and thrives in a fast-moving, collaborative environment. Your Role in Sales Lead Generation - Identify, source, and pursue new sales opportunities across corporate, SME, and enterprise clients - Proactively reach out to potential clients through calls, emails, meetings, networking, and referrals - Qualify inbound and outbound leads to assess suitability, budget, objectives, and timelines - Build and maintain a healthy sales pipeline to consistently meet or exceed sales targets Client Engagement & Relationship Management - Serve as the primary point of contact for assigned clients throughout the sales cycle - Conduct discovery calls and meetings to understand client objectives, expectations, and event requirements - Build strong, long-term relationships based on trust, responsiveness, and value delivery - Maintain regular follow-ups to nurture leads, encourage repeat business and increase client retention rate Proposal Development & Sales Presentations - Prepare tailored proposals, quotations, and presentations based on client needs and budgets - Collaborate with internal teams to curate suitable event concepts, programmes, and experiences - Present proposals confidently and professionally, addressing client questions and objections - Revise and refine proposals based on client feedback while balancing commercial viability Negotiation & Deal Closure - Negotiate pricing, terms, and scope of work in alignment with company guidelines - Close deals efficiently while maintaining strong client relationships - Ensure signed agreements, deposits, and documentation are completed in a timely manner - Meet or exceed individual and team sales targets and KPIs Sales Coordination & Internal Collaboration - Work closely with marketing, operations, and event production teams to ensure accurate handover after deal closure - Communicate client requirements clearly to internal stakeholders to ensure seamless execution - Support internal teams by providing client insights, expectations, and timelines - Assist in resolving client issues or changes in scope during the planning phase Event Planning & Execution - Support end-to-end execution of events from conceptualisation to onsite delivery - Assist in translating client briefs into practical concepts, run-of-show, and timelines - Provide onsite support, troubleshoot operational issues, and escalate as necessary - Ensure events remain commercially viable and aligned with client agreements - Perform other reasonable duties assigned by management Account Management & Repeat Business - Manage assigned accounts to encourage upselling, cross-selling, and repeat engagements - Identify opportunities to introduce new services, add-ons, or enhanced experiences - Maintain strong post-event follow-ups to gather feedback and strengthen client relationships - Build long-term partnerships that position TheMeetUpSG as a preferred events partner Sales Administration & Reporting - Maintain accurate records of leads, opportunities, and client communications - Update CRM systems and sales trackers regularly - Prepare sales reports, forecasts, and pipeline updates when required - Track conversion rates and identify areas for improvement in the sales process Marketing Support - Participate in group videos, behind-the-scenes content, and event coverage - Appear in brand visuals, reels, and storytelling initiatives - Assist with social media coordination related to events - Contribute to internal communications and company brand presence - Support creation of content for marketing and brand purposes, ensuring alignment with TMU’s guidelines Continuous Improvement & Creativity - Contribute creative ideas to enhance event experience and client engagement - Identify opportunities for improvement in event execution and processes - Share learnings with internal teams for continuous improvement - Support internal coordination and administrative tasks related to events Brand Representation & Professional Conduct - Represent TheMeetUpSG professionally in all client interactions - Uphold the company’s brand values, service standards, and…