About this role
Lead daily customer service operations and oversee the end-to-end Order-to-Cash process to ensure operational excellence. Manage complex customer accounts, resolve escalations, and collaborate with cross-functional teams to deliver seamless customer experiences.
Requires a Bachelor's degree with at least 5 years of B2B customer service experience or an advanced degree. Proficiency in SAP, Microsoft Office, and CRM systems like Salesforce is essential.
What they're looking for
Team LeadershipOrder-to-Cash (OTC)SAPMicrosoft Office SuiteSalesforceOrder ManagementRoot Cause AnalysisKPI Management
Frequently asked questions
What does a Team Lead, Customer Service at Thermo Fisher Scientific do?
Lead daily customer service operations and oversee the end-to-end Order-to-Cash process to ensure operational excellence. Manage complex customer accounts, resolve escalations, and collaborate with cross-functional teams to deliver seamless customer experiences. Requires a Bachelor's degree with at …
What skills does this Team Lead, Customer Service role need?
Key skills for this role include Team Leadership, Order-to-Cash (OTC), SAP, Microsoft Office Suite, Salesforce, Order Management.
How much does a Team Lead, Customer Service at Thermo Fisher Scientific pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Team Lead, Customer Service role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Team Lead, Customer Service role?
You can apply directly on Thermo Fisher Scientific's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.