Customer Service Assitant

Job Summary You will manage customer accounts as the main contact, delivering professional, customer-focused service and responding to sales and general enquiries to support customer satisfaction and business goals. Responsibilities Manage customer accounts by maintaining accurate records and responding promptly to customer needs Serve as the primary point of contact for customers to resolve inquiries and provide information on sales and services Apply a customer-centric approach to deliver high-quality service in all customer interactions Communicate clearly and professionally with customers and internal teams to ensure smooth account management Handle credit control and collection tasks to support timely payments and reduce outstanding balances Use MS Office tools proficiently to prepare reports, track accounts, and manage communications Work effectively under tight deadlines and pressure to meet business objectives Demonstrate initiative by identifying opportunities for process improvements and taking on new challenges Apply analytical skills to review account data and support decision-making Maintain patience and maturity in handling customer concerns and complex situations Required competencies and certifications Minimum GCE 'N' Level or 1 year of credit control/collection experience Preferred competencies and qualifications Excellent communication and interpersonal skills to engage customers and colleagues effectively Goal-oriented mindset to achieve targets and support business growth Self-driven attitude to proactively manage responsibilities and challenges Meticulous attention to detail in managing accounts and data