About this role
The Customer Success Manager will own the full customer lifecycle, including onboarding, adoption, renewal, and expansion. They will monitor cluster health, identify scaling risks, and coordinate with technical teams to resolve complex issues while driving upsell opportunities.
Candidates must have 3+ years of experience in customer success or technical account management within database or cloud infrastructure environments. A solid understanding of database fundamentals and the ability to engage with technical stakeholders like DBAs and CTOs are required.
What they're looking for
Customer SuccessTechnical Account ManagementDatabase FundamentalsSQLIndexingReplicationPerformance MetricsCloud Infrastructure
Frequently asked questions
What does a Customer Success Manager - Database at TiDB do?
The Customer Success Manager will own the full customer lifecycle, including onboarding, adoption, renewal, and expansion. They will monitor cluster health, identify scaling risks, and coordinate with technical teams to resolve complex issues while driving upsell opportunities. Candidates must have …
What skills does this Customer Success Manager - Database role need?
Key skills for this role include Customer Success, Technical Account Management, Database Fundamentals, SQL, Indexing, Replication.
How much does a Customer Success Manager - Database at TiDB pay?
The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.
Is this Customer Success Manager - Database role remote, hybrid, or on-site?
This role is hybrid, based in Singapore.
How do I apply for this Customer Success Manager - Database role?
You can apply directly on TiDB's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.