Executive/Senior Executive (Motor Claims)

Responsibilities: Manage and process motor insurance claims expeditiously, professionally and equitably within turnaround time, subject to stipulated authority limit and company procedures; Ensure reserves are updated in a timely and realistic manner; Identify and manage any potential fraudulent claim effectively; Handle phone and email enquiries and attend to walk-in customers/claimants; Liaise with internal and external stakeholders, service providers and intermediaries; Mentor administration assistants in their support role; Review and streamline work processes to improve operational efficiency; Ensure all recovery claims are pursued and followed-up periodically to ensure resolution; Conduct periodic active file review; Any other duty or assignment as and when instructed by the superior. Requirement:- Minimum qualification of Diploma or CGI/equivalent insurance certification. Fresh graduates with a strong interest in insurance claims are also encouraged to apply. Attractive remuneration package will be offered based on experience and suitability. Possess good interpersonal and communications skills. Able to multi-task, is a team player and willing to learn new skills. Conscientious, tactful and customer-focused. Good working knowledge of Microsoft Office application.