Customer Service & Account Executive

Job Responsibilities: Handle daily customer enquiries, requests, complaints, and follow-ups professionally. Maintain good relationships with customers and provide excellent after-sales service. Manage customer accounts, including sales records, account details, outstanding balances, and payment follow-ups. Maintain accurate customer account records and ensure proper documentation. Handle basic bookkeeping duties, including sales records, invoices, collections, and account reconciliation. Monitor customer orders from quotation stage to delivery completion. Support sales planning, sales reporting, and business development activities. Analyze customer purchasing patterns, market trends, and product performance. Understand company products and provide suitable recommendations to customers. Coordinate with sales, operations, logistics, and finance teams to ensure smooth order fulfillment. Prepare reports and updates for management review. Assist in developing customer strategies and improving sales performance. Perform any other duties assigned by management. Working Requirements: 6-day work week is required. Must be prepared to work on weekends and Public Holidays when required. Must be able to handle pressure and tight deadlines. Must be willing to take ownership and responsibility for assigned customer accounts. Working hours may extend during peak periods or urgent customer requirements. Must be detail-oriented and able to handle numbers, records, and documentation accurately. Must be comfortable handling both customer-facing and administrative tasks.