Customer Service Officer

About Us: We are a dynamic and established Freight Forwarding company dedicated to providing seamless logistics solutions to our global clientele. We believe in fostering a supportive work environment where every team member plays a vital role in our success. If you are passionate about service excellence and looking to build a career in the fast-paced logistics industry, we want to hear from you. Job Description: We are seeking a motivated and customer-centric Customer Service Officer to join our growing team. In this role, you will be the primary point of contact for our clients, ensuring their shipping and logistics needs are met with efficiency and professionalism. This is an excellent opportunity for individuals who thrive on building relationships and solving problems. Key Responsibilities: Serve as the main liaison between the company, clients, and overseas agents to facilitate smooth shipping operations. Handle customer inquiries, provide shipping quotes, and process bookings in a timely manner. Coordinate with internal departments (operations, documentation) to ensure shipments are executed according to plan. Proactively update customers on shipment status and resolve any issues or discrepancies that may arise. Assist in maintaining accurate records and reports using MS Excel. Requirements: Education: Minimum GCE 'O' Levels, Nitec, ITE or Diploma in any discipline. Experience: Entry-level are welcome! Fresh graduates and school leavers are encouraged to apply. Personality: We are looking for an outspoken and service-oriented individual who enjoys interacting with people and building rapport. Skills: Computer literate with a willingness to learn. Proficiency in MS Excel (e.g., basic formulas, data entry) is required. Attitude: A positive learning attitude and a strong sense of responsibility are key to succeeding in this role. Why Join Us? Comprehensive Training: Full guidance provided for candidates who are new to the freight forwarding industry. Career Progression: Opportunity to grow within a stable and established company. Central Location: Conveniently located in Tanjong Pagar, easily accessible via public transport. Dynamic Environment: Be part of a friendly team that values collaboration and open communication. How to Apply: Please send your updated resume to accounts@wefreight.com.sg and let us know why you are the perfect fit for this role. We regret that only shortlisted candidates will be notified.