Customer Service Executive (Automotive)

Customer Service Executive (Automotive) Job Summary We are looking for a friendly, organised, and customer-oriented Customer Service Executive to join our automotive workshop. You will be the first point of contact for customers, handling enquiries, booking appointments, providing quotations, and ensuring a smooth customer experience from start to finish. Responsibilities Respond promptly to customer enquiries via WhatsApp, phone calls, and walk-ins to provide accurate information and support Schedule servicing and repair appointments efficiently to optimize workshop workflow Prepare and send clear, detailed repair quotations to customers Follow up with customers on quotations, appointments, and repair progress to maintain engagement and satisfaction Update customers regularly on vehicle repair status to manage expectations Coordinate with technicians to ensure timely completion of repairs and smooth communication Explain repair recommendations and servicing packages professionally to help customers make informed decisions Prepare invoices accurately and process customer payments securely Maintain accurate customer records and job orders for effective tracking and reporting Handle warranty and insurance-related enquiries with attention to detail and compliance Manage customer feedback and resolve issues promptly to enhance customer satisfaction Deliver excellent customer service to build long-term customer relationships Assist with general administrative duties as assigned to support workshop operations Required competencies and certifications Minimum GCE N/O Levels, Nitec or equivalent Preferred competencies and qualifications Experience in the automotive industry is an advantage but not essential Proficient in using WhatsApp Business, Microsoft Office, and basic computer systems Strong communication and interpersonal skills to engage customers effectively Ability to multitask and manage time efficiently in a fast-paced environment Positive attitude with demonstrated customer service skills Ability to work independently and collaboratively within a team Other Information Working Hours Monday to Friday: 9.30am – 6.30pm Saturday: 9.30am – 4.30pm What We Offer Competitive salary with performance incentives Career progression opportunities Training and development provided Friendly and supportive working environment Staff discounts on vehicle servicing and repairs