IT Support / Assistant (North Area)

Key Responsibilities: 1. IT Support & Helpdesk Services • Provide first-level and second-level technical support to end users for hardware, software, network, and system-related issues. • Install, configure, deploy, and maintain desktop computers, laptops, operating systems, and business applications. • Set up and troubleshoot IT equipment, including printers, scanners, monitors, and other peripherals. • Perform software installation, updates, patch management, and system troubleshooting. • Support users remotely and on-site across local and regional offices. 2. User Account & Access Management • Create, configure, and maintain user accounts, profiles, and access rights for PC systems, Microsoft 365, Azure Active Directory, and ERP applications. • Manage password resets, account permissions, and user access requests in accordance with company policies. • Assist in onboarding and offboarding activities for employees. 3. Infrastructure & Systems Administration • Assist in the administration and maintenance of Active Directory, servers, and related IT infrastructure. • Monitor system performance and review daily logs to ensure system stability and availability. • Troubleshoot and resolve network connectivity, infrastructure, and application-layer issues. • Support the deployment and maintenance of new systems, applications, and technology solutions. 4. SAP & Business Application Support • Provide user support, troubleshooting, and issue resolution for SAP and corporate business applications. • Coordinate with users and vendors to ensure smooth operation of business-critical systems. 5. IT Asset & Inventory Management • Maintain accurate records of IT assets, hardware, software licenses, and equipment inventory. • Conduct regular IT inventory assessments and audit reviews. • Track asset allocation, movement, maintenance schedules, and disposal activities. 6. Vendor & Third-Party Coordination • Liaise with external vendors and service providers for hardware repairs, w…