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Senior Customer Success Manager

Twilio

SingaporeFull-timeRemote OK

Posted 18 Jun 2026

About this role

Drive full value realization of the Segment platform by developing strategic roadmaps for product adoption and customer satisfaction. Act as a trusted advisor to executive leadership to ensure customer retention and identify account growth opportunities. Requires 5+ years of enterprise customer management and 7+ years in customer-facing roles, specifically supporting Fortune 500 companies. Candidates must possess expert strategic planning skills and the ability to translate technical concepts for non-technical audiences.

What they're looking for

Enterprise Customer ManagementStrategic PlanningExecutive Stakeholder ManagementData-Driven InsightsRevenue Growth StrategyProduct AdoptionCustomer RetentionTechnical Communication

Frequently asked questions

What does a Senior Customer Success Manager at Twilio do?

Drive full value realization of the Segment platform by developing strategic roadmaps for product adoption and customer satisfaction. Act as a trusted advisor to executive leadership to ensure customer retention and identify account growth opportunities. Requires 5+ years of enterprise customer mana…

What skills does this Senior Customer Success Manager role need?

Key skills for this role include Enterprise Customer Management, Strategic Planning, Executive Stakeholder Management, Data-Driven Insights, Revenue Growth Strategy, Product Adoption.

How much does a Senior Customer Success Manager at Twilio pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Senior Customer Success Manager role remote, hybrid, or on-site?

This role is remote ok, based in Singapore.

How do I apply for this Senior Customer Success Manager role?

You can apply directly on Twilio's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.