Customer Experience Officer

You will be responsible for overseeing the efficient operation of the UFIT Hubs while ensuring exceptional customer service for UFIT clients across all locations. This dynamic position requires a blend of managing the customer accounts for the fitness and health clients and strong interpersonal skills to drive the success of the UFIT Hubs and enhance the overall client experience. Key Responsibilities: 1. Operational Oversight: - Manage day-to-day gym and clinic operations, including scheduling, inventory management, vendor relationships and facility maintenance. - Collaborate with fitness coaches and clinicians to optimize workflow and patient care processes. 2. Process Improvement: - Implement best practices for appointment scheduling, billing, insurance verification, and patient communication. 3. Quality Assurance: - Work closely with to identify and report any issues or discrepancies to the Hub manager and Head of CX - Implement and maintain quality assurance protocols to uphold the highest standards of patient care. 4. Brand Representation - Product mastery; you must understand the Circle of Care as our unique offering and the value it brings to our clients - Promote our brand values and image through positive interactions and professional demeanour. - Educate customers about our products, services, and promotions. - Distribute promotional materials and samples to enhance brand awareness. 5. Regulatory Compliance: - Ensure compliance with healthcare regulations, accreditation standards, and licensing requirements. - Serve as a primary point of contact for patient enquiries, feedback, and concerns. - Implement effective communication channels to keep patients informed about clinic services, promotions, and updates. 6. Resolution of Issues: - Address and resolve patient concerns or complaints promptly and professionally. - Collaborate with healthcare providers to ensure swift resolution of clinical issues affecting patient satisfaction. - Developing guidelines…