IT Infrastructure Engineer

We are assisting our client, an established, leading information technology and consulting solutions provider, in finding a self-motivated, customer-centric IT Infrastructure Engineer with relevant experience in Network, Firewall Security, Systems, or Cyber Monitoring to join their team. Responsibilities Coordinate system development tasks to include design, integration and testing Installation and configuration of hardware and software, implementation, warranty, and support activities Monitor the performance of systems and continually assess all stages of operations to ensure structural integrity and that a problem is solved Oversees all transitions into production by testing, analysis, and retesting for glitch detection and other issues Develop and complete actions in system specifications, technical and logistical requirements and other disciplines Create and maintain programmatic and technical documentation Strong customer advocate, building trust and relationships with customers Manage and document system configuration Act as the first line of communication for reported issues, and conduct initial triage and troubleshooting Investigating and verifying reported product problems in software, firmware, hardware and documentation Responsible for overseeing the hardware, import, performance, monitoring, backups, and software upgrades Requirements Diploma or Bachelor’s Degree in Multimedia & Information Technology, Infocomm Security Management, Computer Engineering qualifications. Prior experience in system engineering and IT support will be an added advantage Entry-level is also welcome Able to prioritise activities and deliver projects on time and within budget Customer-centric and able to work independently Strong communication & presentation skills Possess networking skills and knowledge Understanding engineering disciplines such as mechanical, electrical and computer engineering is a huge bonus Ability to understand complex system development methods and system testing practices Strong team-building skills Detail-oriented individual who enjoys the challenge of technical troubleshooting Able to perform a 12-hour shift in a 24*7 rotating shift-based duty environment for one week in a month