Customer Support Executive

Job Summary You will manage customer service functions by coordinating order entries, shipment logistics, and payment follow-ups, collaborating across sales, planning, finance, and logistics teams to ensure smooth operations and customer satisfaction. Responsibilities Manage communication with customers, distributors, and third parties to resolve customer service issues effectively Enter and update sales orders using Oracle, verifying pricing, delivery schedules, and maintaining accurate sales order records Collaborate with the Sales team to support order processing and customer needs Coordinate with the Planning team to escalate and prioritize orders to maximize shipment efficiency using JDE planning system Work with the Finance team to resolve payment issues and follow up on payment and credit releases Liaise with the Logistics team to coordinate shipments and resolve shipment-related issues Utilize CRM databases to track customer interactions and order status Communicate regularly with client teams in the USA and regional Sales offices via email, telephone, and fax to ensure alignment and timely updates Required competencies and certifications Proficiency in Oracle for order entry and sales order management Ability to work independently with strong attention to detail in a fast-paced environment Customer service orientation with effective communication and teamwork skills Preferred competencies and qualifications Associate degree or equivalent diploma Knowledge of electronics industry background 1 to 3 years of customer service and order entry experience; fresh graduates are welcome to apply