Retail & Event Operations Lead

Retail & Event Operations Lead Job Summary We are seeking a highly driven and hands-on Retail & Event Operations Manager to oversee daily retail operations, manage brand stores, and execute exhibitions, roadshows, shopping mall pop-ups, and other sales events. The successful candidate will be responsible for driving sales performance, ensuring operational excellence, managing event execution, and maintaining strong customer experiences across all retail touchpoints. Key Responsibilities Retail Operations Management Oversee daily operations of brand stores, ensuring compliance with company standards, SOPs, visual merchandising, and customer service requirements. Monitor store sales performance and implement action plans to achieve revenue and profitability targets. Ensure accurate sales transactions, cash handling, payment reconciliation, and timely reporting of store performance. Manage inventory levels, stock replenishment, stock transfers, and inventory accuracy across retail locations. Coordinate store opening, renovation, relocation, and closure projects with relevant stakeholders. Event & Exhibition Management Plan, organize, and execute exhibitions, trade shows, roadshows, shopping mall pop-ups, and promotional events. Coordinate with mall management, event organizers, contractors, logistics providers, and vendors to ensure smooth event setup and operations. Lead event teams to achieve sales targets and deliver excellent customer experiences during events. Monitor event performance, analyze sales results, and provide post-event reports with recommendations for improvement. Ensure all event operations, payments, collections, and documentation are properly managed and reconciled. Team Leadership & Training Recruit, train, supervise, and motivate retail promoters, sales associates, and event staff. Conduct regular coaching on product knowledge, sales techniques, customer engagement, and brand standards. Develop staff schedules and manpower planning to support …