Customer Service Executive

Key Responsibilities Handle customer enquiries via phone, email, live chat, TikTok Shop, Shopee, Lazada, and other e-commerce platforms. Provide prompt, professional, and courteous customer support to ensure a high level of customer satisfaction. Assist customers with order enquiries, delivery tracking, product information, returns, and exchanges. Respond to customer feedback, reviews, and complaints in a timely and professional manner. Coordinate with the warehouse, logistics, and sales teams to resolve customer issues effectively. Process and monitor online orders from TikTok Shop, Shopee, Lazada, and other online marketplaces. Maintain accurate customer records and update order statuses in the system. Support daily e-commerce operations and perform administrative duties as assigned. Job Requirements Minimum 2 years of relevant experience in Customer Service or E-commerce Customer Support. Proficient in spoken and written Mandarin and English to effectively communicate with Mandarin-speaking customers, suppliers, and business associates. Familiar with TikTok Shop, Shopee, and Lazada Seller Centre operations. Knowledge of order management systems and online marketplace operations. Willing to work a 5-day work week, including Saturdays. Proficient in Microsoft Office applications (Word, Excel, and Outlook).