Director Of Residences

Implements high standards for all aspects of life-safety, loss-prevention, unit owner identity, and privacy protection. Operates within the constraints of the residences budget. Provides timely reporting of financial performance and projections to the Board. Manages luxury condominium facilities and all departments working within the building, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Serves as a Liaison to Association shared services Directors (e.g., Loss Prevention, Human Resources, Accounting, Housekeeping). Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. Continuously identifies and corrects building and service defects while providing increase in value. Managing Property Operations Works with the Guidance team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution. Reviews Owner engagement survey and prepares yearly action plan comment cards, guest satisfaction results and other data to identify areas of improvement. Adheres to the four pillars of Operational excellence: Owner and employee engagement, financial excellence and Property Management Evaluates if the Operations Team meets service needs and provides feedback to the operations team. Participates in public space walk-throughs with Engineering and Housekeeping to ensure public space and back of the house areas are well maintained, and preventative maintenance processes are in place. Tours building on a regular basis speaking with associates, owners, and Board of Directors to understand business needs and assess operational opportunities. Works with team to put sustainable work processes and systems in place …