Business Analyst - Outsystems (Public Sector)

7-month contract, renewable Government project Hybrid work arrangement About OMP OMP is MinLaw's enterprise digital services platform — a common portal and integration hub spanning multiple divisions and case management systems across the Ministry. It gives Members of Public a unified way to access MinLaw services, submit applications, manage appointments, receive notifications, track enquiries, and interact with divisional systems through one platform. Built primarily on the OutSystems low-code platform, with a cloud-native architecture hosted on Government on Commercial Cloud (GCC), integrating with multiple downstream systems. What you'll do Engage business stakeholders, product owners, operational teams, and external vendors to elicit, analyse, and document business requirements for OMP maintenance, enhancements, and new releases Conduct impact assessments and gap analysis for change requests, enhancements, incidents, and integration initiatives Analyse existing business processes and recommend improvements to service delivery, user experience, and operational efficiency Translate business requirements into functional specifications, user stories, acceptance criteria, process flows, wireframes, and other project artefacts Facilitate requirement workshops, solution walkthroughs, sprint refinement sessions, and user acceptance discussions Work closely with the Product Manager, Solution Architect, developers, and QA team to ensure business requirements are accurately translated into system solutions Support solution design discussions involving OutSystems, AWS services, Amazon Connect, APIs, Singpass/MyInfo, and external system integrations Review functional designs and proposed solutions for alignment with business objectives and operational needs Assist in release planning, requirement prioritisation, and backlog management Support SIT/UAT activities, including test scenario preparation, result collation, defect triage, business validation, and deployment readiness assessments Assist with incident investigations, root cause analysis, and service recovery for production issues Prepare and maintain documentation, including business requirements, functional specifications, process maps, user guides, training materials, and operational procedures Collaborate with cybersecurity, operations, platform, and infrastructure teams to ensure compliance with government policies, IM8 requirements, and system governance standards Support change management, stakeholder communications, and user adoption for new OMP capabilities and releases What you'll bring 6+ years of experience as a Business Analyst Experience in Agile-Scrum methodology and the end-to-end project lifecycle Experience in UAT Experience delivering government or public sector digital products, ideally within the GovTech tech stack Experience with OutSystems-based delivery Experience supporting mission-critical systems in a maintenance and enhancement environment, including legacy tech Strong proficiency in enterprise application development, system design, system integration, and cloud-native architectures Solid grounding in DevSecOps, CI/CD, and automated testing Experience designing, developing, and supporting APIs, workflows, microservices, event-driven integrations, and cloud-based applications Working knowledge of security, authentication, authorization, and compliance requirements Familiarity with AWS/GCC cloud environments, containerisation, and serverless services Strong stakeholder management skills — comfortable working across business users, product owners, vendors, and technical teams A plus: experience with case management, appointments, notifications, document management, reporting, or payments integration systems