UX Designer With 4 Years Experience (Contract)

[12 months contract, Renewable] As a UX Designer, you will work with agencies and cross-functional teams to understand business needs, operational challenges, and user pain points. You will help defi ne problems, facilitate discovery, design end-to-end experiences, validate solutions with users, and support implementation. Depending on the engagement, your work may involve designing a digital service, operational workflow, internal system, public-facing platform, or a combination of these. You will play an active role in influencing decisions through research, design thinking, and evidence-based recommendations. Within your first month... ● Understand the team's mission, delivery approach, and current engagements. ● Familiarise yourself with agency stakeholders, business domains, and user groups. ● Contribute to ongoing discovery and design activities. By the end of 3 months... ● Lead or support workshops, stakeholder engagements, and requirements gathering activities. ● Map user journeys, service flows, and operational processes. ● Design and validate solutions with users and stakeholders. ● Deliver design artefacts that support product and engineering teams in implementation. After 6 months… ● Independently lead design workstreams across one or more initiatives. ● Identify opportunities to improve service delivery, user experience, or operational efficiency. ● Drive alignment across stakeholders and contribute to strategic decision-making. ● Influence solution direction through research, insights, and design expertise. Beyond that… You will continue to solve problems such as: How might we... ● Improve the experience of citizens, officers, or service providers? ● Simplify complex processes and workfl ows? ● Reduce operational ineffi ciencies and manual effort? ● Improve accessibility and inclusiveness of government services? ● Align diverse stakeholder needs while delivering meaningful user outcomes? ● Design solutions that can scale across agencies and domains? ● Use technology and data to improve service delivery and decision-making? How to Succeed Human-Centred and Systems Thinker ● Passionate about understanding people, contexts, and problems. ● Able to see the bigger picture across users, services, processes, and systems. ● Comfortable navigating ambiguity and framing complex problem spaces. ● Curious and proactive in uncovering root causes rather than treating symptoms. Designer and Problem Solver ● Able to transform complex requirements into intuitive experiences. ● Strong skills in user research, journey mapping, service blueprinting, interaction design, and prototyping. ● Comfortable facilitating workshops and synthesising insights. ● Uses evidence and data to inform recommendations and decisions. ● Understands accessibility and inclusive design principles. Collaborative Partner ● Builds trust with agency stakeholders and delivery teams. ● Communicates effectively with both technical and non-technical audiences. ● Works collaboratively across disciplines to co-create solutions. ● Balances user needs, business objectives, operational realities, and technical constraints. Delivery-Focused ● Able to move from discovery to implementation. ● Comfortable working in Agile and iterative delivery environments. ● Takes ownership and drives work forward independently. ● Adapts quickly to new domains, challenges, and stakeholders. Preferred Qualifications ● 4–6 years of experience in UX Design, Product Design, Service Design, or related disciplines. ● Experience designing end-to-end digital services, systems, or platforms. ● Experience conducting user research, usability testing, and stakeholder engagement. ● Experience facilitating workshops and requirements gathering sessions. ● Strong portfolio demonstrating problem-solving, systems thinking, and measurable outcomes. ● Experience working with government agencies or large organisations is an advantage. ● Experience leading initiatives or mentoring others is a plus.