Customer Service Officer (Air Freight) [Sl]

Assist customers with daily cargo bookings for various airline products. Book capacity with airlines and confirm it with customers. Be familiar with the requirements of our different airline products and advise customers accordingly. Administer cargo bookings by loading flight reservations into the system/template and ensuring all data is accurately updated. Interface with multiple parties, including customers, warehouses, carriers, and customs, regarding shipment requirements. Track and monitor shipment status and inform customers accordingly. Maintain good relationships with customers and handle their inquiries promptly. Work closely with the billing team to provide accurate data for invoicing. Perform other duties as assigned. We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers. EA License No: 20C0270 EA Personnel No: R22110981 EA Personnel Name: Law Mei Fong