Service Engineer (Av/Uc)

Company Overview: We are a fast-growing Audio Visual (AV) company, specialising in Unified Communications (UC) and Information Technology (IT) solutions, laser-focused to catering to Multinational Corporation, Fortune 1000 companies and major government sectors and agencies. Job overview: The candidate will work in an On and Off-site arrangement with responsibilities to support multiple sites beyond Singapore, and work closely with our regional colleagues and travel to Singapore HQ and/or regional branch offices only whenever necessary. The ideal candidate will have strong proficiency in audio visual system diagnostics and a good grasp in unified communications. Key Responsibilities: Provide best-in-class post-sale maintenance experience to clientele. Plan, schedule and execute preventive maintenance with customers to ensure system reliability and take ownership in executing corrective actions upon client approval. Perform remote/onsite diagnostics to identify, troubleshoot, and resolve existing or potential faults within AV and VC integrated systems. Provide post-installation support such as remote/onsite technical assistance, firmware updates, and/or configuration changes. Coordinate with end users, product suppliers and vendors to resolve technical product issues promptly and within agreed Service Level Agreements (SLA). E.g. RMA process. Deliver timely, accurate, and well-documented service reports following every maintenance or troubleshooting engagement. Identify, indicate, and assist in changes accrued to schematics, BOM list, and other relevant materials discovered during site evaluations. Analyse and document technical issues, resolutions, and improvement recommendations, ensuring traceability and knowledge sharing. Evaluate the severity and risk of technical challenges, escalating to manufacturers or principals when issues exceed internal capacity. Support post-commissioning activities such as end-user trainings, material development, documenting accura…