Business Development Executive/Manager - Pest Control

Key Responsibilities 1. Business Development Identify and develop new business opportunities in commercial, industrial, residential, healthcare, education, government, and food manufacturing sectors. Build strong relationships with facility managers, property managers, consultants, procurement teams, and key decision-makers. Conduct cold calling, networking, and client visits to generate leads. Maintain a healthy sales pipeline using the company's CRM system. 2. Tender & Quotation Management Monitor GeBIZ, procurement portals, and private tenders for new opportunities. Attend site inspections and tender briefings. Prepare accurate quotations, costing, technical proposals, and tender submissions. Coordinate with operations to ensure pricing and service methodologies are practical and competitive. Negotiate commercial terms and service agreements with clients. 3. Technical Consultation Conduct preliminary site assessments to understand pest issues. Recommend suitable Integrated Pest Management (IPM) solutions. Explain treatment methodologies, service schedules, and preventive measures to clients. Present value-added technologies such as smart rodent monitoring, digital reporting, and environmentally friendly pest management solutions. 4. Client Relationship Management Manage existing customer accounts. Conduct regular business review meetings. Handle customer enquiries, complaints, and service escalations. Identify opportunities for contract renewals, upselling, and cross-selling. 5. Project Handover Coordinate project commencement with the Operations Team. Ensure all contractual requirements are communicated clearly before service commencement. Participate in project kick-off meetings with clients where necessary. 6. Market Intelligence Monitor competitor activities and pricing trends. Keep abreast of changes in NEA regulations, food safety requirements, and industry best practices. Identify emerging market opportunities and recommend new service offerings. 7. Documentation & Reporting Maintain accurate sales records and customer information. Prepare weekly sales reports, forecasts, and pipeline updates. Ensure all proposals and contracts are properly documented. 8. Compliance Ensure proposals comply with NEA licensing requirements and relevant legislation. Promote Integrated Pest Management (IPM) principles. Ensure chemicals and treatment recommendations comply with Singapore regulations and client specifications.