IT Support Engineer

Responsibilities Maintain shared drive for internal staff, servers, and Microsoft Exchange. Maintaining IT assets inventory (hardware/software) including HQ Firewall, router, switch, network. Maintain all the network and network equipment such as mega-pop and router. LAN cabling and setup all the IP and DNS. IT Infrastructure and operations support for the entire team. Manage information technology and computer systems including implementing database and network designs, installing, and upgrading software, ensuring systems security, and troubleshooting computer issues. In charge of thumbprint records and synchronizing new staff records. In charge of cables, CCTV, phone lines, hardware inventory, photocopier access and related items. Responsible for supporting the work of New Trend Lifestyle and all other subsidiaries including 1st & 2nd level desktop support. Maintain high confidentiality of customers data. Ad-hoc tasks assigned by management. Requirements Min. Diploma holder in IT discipline with at least 3 years of hands on relevant technical working experience. With in-depth knowledge of computer hardware, software, and OS (Windows and macOS). Strong analytical, troubleshooting, communication skills needed. Competent at documenting standard (SOP) and applications of flow in IT operating procedures. Able to cover after-office hours and weekend support if there are any infrastructure issues. Able to commence work in short notice.