Aesthetic Front Desk Assistant

Company Overview At Zest Clinic, medical science meets aesthetics to deliver personalized, safe, and innovative treatments that enhance beauty, health, and confidence. We use advanced technology and evidence-based methods to tailor holistic wellness and aesthetic programs for each client. Job Summary You will provide professional front desk and patient experience support, assist doctors during procedures, manage clinic operations, and handle administrative and billing tasks to ensure smooth, safe, and efficient clinic functioning. Responsibilities Front Desk & Patient Experience Greet patients and visitors professionally to create a welcoming clinic environment Manage incoming calls, WhatsApp enquiries, and appointment bookings efficiently Register patients and maintain accurate records in the clinic management system Schedule appointments for aesthetic treatments and medical consultations Clinical & Procedure Support Prepare patients for consultations and treatments to ensure readiness Assist doctors during aesthetic procedures and medical consultations as needed Prepare treatment rooms and ensure all equipment and consumables are ready for use Maintain hygiene, sterilisation, and clinic safety protocols consistently Administrative & Billing Duties Process payments accurately, handle cashiering, and issue receipts Maintain patient records, consent forms, and treatment documentation with precision Assist with insurance documentation and administrative paperwork as required Monitor clinic inventory and support procurement activities Operational Support Support daily clinic operations to maintain smooth workflow Prepare the clinic environment for daily operations Assist with administrative tasks assigned by management Required competencies and certifications Diploma or equivalent in Business Administration, Healthcare Administration, or related field Minimum 1 year of experience in healthcare, aesthetic clinic, or beauty wellness environment Strong communication and interpersonal skills demonstrated through patient and team interactions Professional attitude with service orientation and ability to multitask in a fast-paced environment Preferred competencies and qualifications Hands-on experience assisting in aesthetic procedures Experience working in aesthetic, dermatology, or medical wellness environments Familiarity with medical and aesthetic treatments Experience using clinic management or patient management systems Good co-ordination experience is a plus Other Information Work Arrangement 5-day work week with fixed off day on Sunday and Public Holidays 12 to 14 days annual leave per year, with an additional day for every 12 months of service