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Guest Services Manager

AccorHotel

SingaporeFull-timeOn-site

Posted 22 Jun 2026

About this role

Supervise daily operations to ensure service apartment guests receive optimum care and high-quality service. Manage the guest relations team and execute seasonal events while acting as the voice of the guest to drive continuous improvement. Candidates must be able to lead and motivate a team while maintaining strict grooming and professional standards. Proficiency in handling guest glitches tactfully and managing property-wide safety procedures is required.

What they're looking for

Guest Relations ManagementTeam LeadershipEvent PlanningConflict ResolutionOperational SupervisionCustomer Experience OptimizationStaff CoachingQuality Assurance

Frequently asked questions

What does a Guest Services Manager at AccorHotel do?

Supervise daily operations to ensure service apartment guests receive optimum care and high-quality service. Manage the guest relations team and execute seasonal events while acting as the voice of the guest to drive continuous improvement. Candidates must be able to lead and motivate a team while m…

What skills does this Guest Services Manager role need?

Key skills for this role include Guest Relations Management, Team Leadership, Event Planning, Conflict Resolution, Operational Supervision, Customer Experience Optimization.

How much does a Guest Services Manager at AccorHotel pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Guest Services Manager role remote, hybrid, or on-site?

This role is on-site, based in Singapore.

How do I apply for this Guest Services Manager role?

You can apply directly on AccorHotel's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.