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Customer Success Manager, APAC

Aeris

JapanFull-timeOn-site

Posted 22 Jun 2026

About this role

Lead post-sale customer success activities for strategic enterprise customers through Communication Service Provider partners in the APAC region. Focus on maximizing customer value, improving adoption, and utilizing AI-enabled insights to protect existing business and enhance retention. Requires 7-10+ years of experience in Customer Success or Partner Management within telecommunications, IoT, or SaaS environments. Candidates must be fluent in both Mandarin Chinese and English and possess a strong understanding of connectivity ecosystems.

What they're looking for

Customer Success ManagementPartner ManagementStakeholder ManagementIoT EcosystemsConnectivity ManagementExecutive CommunicationData AnalysisAI Implementation

Frequently asked questions

What does a Customer Success Manager, APAC at Aeris do?

Lead post-sale customer success activities for strategic enterprise customers through Communication Service Provider partners in the APAC region. Focus on maximizing customer value, improving adoption, and utilizing AI-enabled insights to protect existing business and enhance retention. Requires 7-1…

What skills does this Customer Success Manager, APAC role need?

Key skills for this role include Customer Success Management, Partner Management, Stakeholder Management, IoT Ecosystems, Connectivity Management, Executive Communication.

How much does a Customer Success Manager, APAC at Aeris pay?

The employer did not list a salary for this role. Most similar Singapore roles publish their band on the job page.

Is this Customer Success Manager, APAC role remote, hybrid, or on-site?

This role is on-site, based in Japan.

How do I apply for this Customer Success Manager, APAC role?

You can apply directly on Aeris's careers page. ApplyLah can tailor your résumé and cover letter to this exact role in seconds first.