Systems Engineer

Technology is at its best when people never have to think about it. One moment you are helping a colleague get back to work after a technical issue. The next, you are strengthening cybersecurity, maintaining critical infrastructure, or ensuring the systems remain secure and available. We think you will enjoy this role if you: Stay calm and think clearly under pressure Thrive both independently and collaboratively Take ownership and see issues through to resolution Spot risks and opportunities before they become problems Naturally curious and always exploring how technology can simplify work Love solving puzzles and getting to the root cause, not just treating the symptoms Turn technical jargon into simple, practical solutions that everyone can understand You will be responsible for: End-User Support Provide Level 1 and Level 2 end-user support, including laptop deployment, endpoint protection, BitLocker encryption, VPN configuration, and troubleshooting of hardware, software, and Microsoft 365 issues Server & Microsoft 365 Administration Configure and deploy Windows Server virtual machines on VMware, Windows Server, Microsoft 365, Active Directory, Exchange Online, and SharePoint Online environments Storage & Backup Management Manage Synology NAS, including storage, backup, disaster recovery, and data restoration Network & Infrastructure Management Configure, maintain, and troubleshoot Sophos Firewall, VPN, UniFi wireless networks, and Aruba/HP switches Perform firmware, software, and security updates for servers, firewalls, switches, wireless devices, and endpoint devices Cybersecurity & Compliance Generate routine cybersecurity reports, perform traffic analysis using firewall logs, network monitoring tools, and security reports to identify suspicious or abnormal activities Monitor infrastructure health, network performance, firewall activity, and security alerts, and investigate potential security threats Perform system hardening of servers, endpoints, network devices, and Microsoft 365 environments in accordance with security best practices and organisational standards Manage vulnerability assessments, remediate identified security risks, and implement cybersecurity best practices to strengthen the organisation's security posture Install, renew, and maintain SSL certificates and other security-related configurations Support HIA technical compliance and collaborate with vendors on infrastructure upgrades, cybersecurity initiatives, and IT project implementation Documentation & Asset Management Maintain IT infrastructure documentation, system configurations, network diagrams, and IT asset inventory Projects & Continuous Improvement Participate in IT projects, system enhancements, and technology initiatives, and perform other duties as assigned to support organisational needs What matters most Strong technical expertise is essential. Curiosity, ownership and a genuine commitment to delivering secure and reliable technology matter even more! We want to hear from you if you are that unique person who has a minimum 2 years of hands-on experience as a Systems Engineer has a Diploma or Degree in Information Technology, Computer Science, or a related discipline believes technology should empower people, not frustrate them is driven to keep learning and stay ahead of emerging technologies has experience in healthcare or familiarity with the Health Information Act (HIA) (preferred)