Customer Service Executive

Responsibilities Handle customer inquiries, complaints, and refund requests via phone, WhatsApp, and email. Provide prompt, professional, and courteous customer support. Accurately record and update customer information in the company's in-house system. Resolve customer issues or escalate complex cases to the appropriate department. Process refund requests in accordance with company policies and procedures. Follow up on pending cases and keep customers informed of their case status. Maintain accurate customer records and ensure a high level of customer satisfaction. Review daily vending machine service records submitted by service technicians and reconcile them with the company's in-house system. Identify and report any discrepancies or exceptions to the Account Manager for investigation and follow-up. Monitor the progress of reported cases, maintain accurate records, and ensure all cases are resolved in a timely manner. Escalate overdue or unresolved cases to management if the Account Manager does not take the necessary follow-up actions within the required timeframe. Perform other customer service and administrative duties as assigned. Requirements Minimum SPM/O-Level, Diploma, or equivalent qualification. At least 1 year of customer service or administrative experience is preferred. Fresh graduates with a positive attitude are encouraged to apply. Good communication and interpersonal skills. Basic computer literacy and proficiency in Microsoft Office and customer service systems. Strong problem-solving skills with the ability to handle customer complaints professionally. Responsible, detail-oriented, and able to manage multiple tasks in a fast-paced environment. Able to work independently as well as collaboratively in a team. Proactive, committed, and willing to follow through on cases until resolution. Experience in vending machine operations, retail, or FMCG customer service is an added advantage. Why Join Us? Supportive and collaborative working environment. Opportunities for career growth and development. On-the-job training provided. Competitive salary and employee benefits.