Production Support Specialist

Job Summary Join a team supporting critical systems for a leading International Wealth Management business, ensuring smooth operation of trading and wealth platforms in a 1-year contract role. Responsibilities Resolve production incidents promptly and coordinate fixes with vendors and development teams to minimize system downtime Monitor system performance continuously and troubleshoot proactively to prevent disruptions Support User Acceptance Testing (UAT), software releases, and production rollouts to ensure seamless deployment Liaise effectively with front-to-back business users to deliver timely incident resolutions and maintain service quality Operate within shift-based schedules (7am–4pm / 9am–6pm) and provide on-call support to maintain 24/7 system availability Preferred competencies and qualifications Apply 3+ years of application support experience in banking or financial services environments to maintain critical systems Utilize hands-on skills in Unix, SQL (Oracle/MSSQL), and scripting/automation to manage and optimize system operations Leverage experience with Wealth Management, Order Management Systems (OMS), or Execution Management Systems (EMS) to support platform stability Bring knowledge of Avaloq, MarginMan, or AWS platforms to enhance system support capabilities Use Autosys or similar job scheduling tools to automate and manage batch processes efficiently Bonus: Avaloq Certification, ITIL v3, FIX protocol knowledge, or foundational understanding of FX, Equity, or Derivatives markets