Service Delivery Officer (Telecommunications | 1-Year Contract | Salary Up To $3,800) Jo28929

Key Highlights Contract Duration: 12 months (1 year) Salary: $3,700 – $3,800/month Work Location: Serangoon North Ave Working Hours: Mon to Thu: 8.30 to 6pm | Fri: 8.30am to 5.30pm End-to-end customer order management and service delivery operations Opportunity to work with multiple internal stakeholders and enterprise systems Key Responsibilities Order Review & Validation Review customer orders and supporting documents for completeness, accuracy, and compliance. Validate approvals and documentation submitted by the Sales team. Liaise with Sales to clarify incomplete or missing information. Classify and decompose customer orders into the appropriate order types. Order Processing & System Management Create, process, and maintain customer orders across internal systems (e.g. ECOM, CRM, ESOM, NGNIS, CRS, EWS, QS). Ensure correct linkage of project, billing, and circuit components. Monitor and update order status, amendments, and Customer Required Dates (CRDs). Maintain accurate system records throughout the order lifecycle. Customer & Account Administration Issue order acknowledgement notifications to customers and requestors. Create and maintain customer and billing accounts. Process updates to customer information, including company details, addresses, and billing records. Cross-Functional Coordination Work closely with Sales and internal operational teams to ensure timely order fulfilment. Coordinate with procurement teams, Credit Management, and Number Management for service provisioning requirements. Follow up on outstanding approvals, documentation, and system setup to prevent processing delays. Order Tracking & Reporting Maintain accurate order tracking logs and operational records. Ensure all orders are processed within established turnaround time (TAT) targets. Prepare operational reports, performance statistics, and order processing analysis. Documentation & Compliance Maintain proper filing of sales and order-related documentation. Ensure compliance with internal policies, governance standards, and audit requirements. Issue Resolution Identify and resolve order processing issues promptly. Escalate complex cases or service delays to management where necessary. Perform any other duties assigned by the Supervisor. Requirements Diploma or Bachelor's Degree in Business Administration, Operations Management, or a related discipline. Experience in order management, customer service, service delivery, or operations support. Strong administrative and coordination skills with excellent attention to detail. Experience working with CRM, ERP, or order management systems is an advantage. Proficient in Microsoft Office applications, particularly Excel. Good communication and interpersonal skills with the ability to coordinate across multiple stakeholders. Only shortlisted candidates will be notified. By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available at https://bgc-group.com/notice-for-job-applicants. BGC Group Pte Ltd (Outsourcing) EA 05C3053