Project Officer (Frontline Service) [Up To $4000/Month | 1-Year Contract]

We’re hiring a Project Officer (Frontline Service) to handle religious-related enquiries and provide support through counter service, hotline, and email channels. If you have experience in customer service & managing enquiries across different channels , this role could be a good fit for you. 📍 Nearest MRT : Little India/ Rochor 🕘 Working Hours : Monday: 8.30am-5.30pm, Tuesdays-Friday: 8.30am-6.00pm 💰 Salary : Up to $4000/Month (Depending on qualification & experience) What You’ll Be Doing: Manage customer enquiries through multiple channels, including walk-in counters, hotline calls, and emails, serving as the primary point of contact for timely support and resolution. Analyze frequently asked questions and customer enquiry trends to enhance knowledge resources and improve overall service delivery. Perform quality reviews on AI-generated responses to ensure information accuracy, relevance, and alignment with approved guidelines. Requirements: Diploma or Degree with a Madrasah education background are required, as the role involves handling and responding to religious-related enquiries. Prior experience in customer service, frontline support, or managing enquiriesthrough channels such as counter service, hotline, and email will be advantageous. Comfortable using digital tools, knowledge management systems, and other online platforms to support daily operations. Strong verbal and written communication skills, with the ability to provide clear and professional responses to customers. Proficient in Microsoft Office applications, including Word and Excel, for documentation and reporting purposes. Interested candidates can apply now via My Careers Future. We regret to inform that only shortlisted candidates will be informed. By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for the purpose of evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants, available athttps://bgc-group.com/notice-for-job-applicants Olga Vallentine Sebastian BGC Group Pte Ltd (Outsourcing) EA: 05C3053