Sales Assistant Cum Appraiser

arranging displays of jewellery, clocks, watches and silverware in the shop discussing what the customer wants and choosing suitable items arranging different methods of payment: cash, credit and debit cards or by instalments gift wrapping items purchased examining pieces of jewellery and quoting a value repairing, adjusting and cleaning jewellery carrying out stock control duties working to meet a set sales target specialising in one particular area, such as diamonds or watches. Responsible to achieve the sales target for the assigned section and recommend solutions to enhance store’s profit. Coordinate daily customer service operations (e.g., sales processes, orders & payments) and assist in tracking the progress of weekly, monthly, quarterly and annual targets. Participate regularly in the Managers meeting and ensure the implementation & execution of decisions made. Check the quality of gold by manual testing and also with the help of gold check karat analyser. Calculate and share the estimates upon making the sale. Perform end to end activities of bill transaction for D2D (Dealer to Dealer) in cases of Advance, exhibition etc. where transactions take place between showrooms. Ensure the assigned team is communicating Malabar Promises, product details (e.g., product name, features, making charge, stone charge, etc.) and offers to ensure customer delight in each sale. In addition that Sales Leadership: Develop and execute strategies to achieve sales targets and maximise store profitability. Drive sales through effective merchandising, product knowledge, and excellent customer service. Monitor and analyse sales reports, identify trends, and implement appropriate action plans. Foster a sales-driven culture within the store and motivate the team to achieve and exceed targets Team Management: Recruit, train, and supervise a team of jewellery sales professionals. Provide coaching and guidance to the sales team to enhance their product knowledge and selling skills. Set performance expectations, conduct regular performance reviews, and address any performance issues in a timely manner. Foster a positive work environment that encourages teamwork, collaboration, and individual growth. Customer Service Excellence: Ensure that all customers receive an exceptional shopping experience and provide personalised service. Resolve customer complaints and inquiries promptly, ensuring complete customer satisfaction. Maintain a strong knowledge of the company's product offerings, industry trends, and competitor analysis. Train and guide the sales team on delivering excellent customer service and building long-term customer relationships.