Jewellery Designer Cum Sales Assistant

determines the objectives and constraints of the design brief by consulting with clients and stakeholders undertakes product research and analyses functional, commercial, cultural and aesthetic requirements formulates design concepts for jewellery prepares sketches, diagrams, illustrations, plans, samples and models to communicate design concepts negotiates design solutions with clients, management, sales and manufacturing staff selects, specifies and recommends functional and aesthetic materials, production methods and finishes for manufacture details and documents the selected design for production prepares and commissions prototypes and samples supervises the preparation of patterns, programmes and tooling, and the manufacture process. cleaning jewellery before distribution using chemicals and polishing wheels discussing a client's order and formulating original ideas soldering and fabrication assessing costs of production to determine margins chasing, which entails making raised patterns on the metal surface electro-plating welding and engraving photographing the jewellery for the website or portfolio In addition that Customer Service Excellence: Ensure that all customers receive an exceptional shopping experience and provide personalised service. Resolve customer complaints and inquiries promptly, ensuring complete customer satisfaction. Maintain a strong knowledge of the company's product offerings, industry trends, and competitor analysis. Train and guide the sales team on delivering excellent customer service and building long-term customer relationships.