Quality Assurance Specialist (Logistics)/East Area

General Description (Job Scope) •Develop, implement, and maintain quality assurance procedures, standards, and controls across warehouse, transportation, and last-mile delivery operations. •Conduct regular audits, inspections, and process reviews to ensure compliance with internal SOPs, customer requirements, quality standards, and regulatory requirements. •Monitor operational quality performance through data analysis, KPI tracking, reporting dashboards, and trend analysis to identify improvement opportunities. •Investigate quality incidents, non-conformances, damages, mis-shipments, and service failures, facilitating root cause analysis and corrective actions. •Partner with Operations, Warehouse, Transportation, and Customer Service teams to drive quality improvements and enhance operational performance. •Support continuous improvement initiatives focused on reducing errors, improving process effectiveness, and enhancing customer satisfaction. •Maintain accurate quality records, audit documentation, incident reports, and corrective action logs. •Support training and awareness programs to ensure operational teams understand and adhere to quality standards and procedures. Specific Accountabilities •Conduct internal audits, compliance reviews, and operational inspections to assess adherence to SOPs and quality requirements. •Monitor and report quality performance metrics, including damage rates, mis-pick rates, inventory discrepancies, customer claims, and service quality indicators. •Lead investigations into quality incidents and operational deviations, utilizing structured problem-solving methodologies such as 5 Whys and Fishbone Analysis. •Develop, track, and validate corrective and preventive actions (CAPA) to ensure sustainable resolution of identified issues. •Create and maintain operational dashboards and reports using Excel, Power BI, Tableau, or similar tools to support decision-making and performance management. •Facilitate process mapping and value stream mapping activities to identify inefficiencies and improvement opportunities. •Ensure quality documentation, audit records, inspection reports, and related files are properly maintained and controlled. •Support ISO 9001 quality management activities, certification audits, customer audits, and compliance reviews. •Collaborate with cross-functional stakeholders to implement improvement initiatives and share operational best practices. •Deliver quality-related training and guidance to operational teams as required. Skills Required •Strong understanding of quality assurance and quality control principles within logistics and supply chain operations. •Good knowledge of logistics processes, warehousing operations, inventory handling, and transportation flows. •Proficient in Microsoft Office applications, including Excel, PowerPoint, and Access; VBA knowledge would be advantageous. •Experience in developing and utilizing performance dashboards and analytical tools such as Power BI and Tableau. •Strong analytical and problem-solving skills with experience in root cause analysis and corrective action planning. •Knowledge of process mapping, value stream mapping, and continuous improvement methodologies. •Familiarity with ISO 9001 requirements, quality management systems, audit processes, and SOP compliance. •Excellent communication, presentation, and stakeholder management skills. •Strong attention to detail and ability to work independently while collaborating effectively across functions. •Proactive team player who actively contributes ideas, shares best practices, and supports performance improvement initiatives. Experience and Qualification •Diploma or Degree in Logistics, Supply Chain Management, Quality Management, Engineering, Business, or a related discipline. •Minimum 2 years of relevant experience in logistics operations, quality assurance, quality management, or operational excellence, preferably within a 3PL, contract logistics, or warehouse environment. •Experience conducting audits, monitoring SOP compliance, and supporting quality management systems. •Hands-on experience with quality investigations, CAPA management, and structured problem-solving methodologies. •Experience with ISO 9001 or similar quality management standards. •Exposure to Lean, Six Sigma, Kaizen, or other continuous improvement methodologies would be advantageous. •Experience using Warehouse Management Systems (WMS), ERP platforms, and operational reporting tools is preferred. •Wor…