Sales Admin Order Processing (Food Services)

Key Responsibilities: Serve as the first point of contact for Singapore-based customers via email and WhatsApp Ensure order accuracy, pricing consistency, and proper documentation Handle product inquiries, lead time, pricing, and order-related enquiries Handle post-delivery issues such as goods exchange/return requests Provide relevant documents (Halal Certificate, Product Specification, Certificate of Analysis, etc.) to customers upon request Work closely with internal stakeholders such as Warehouse, Logistics and Sales to drive positive customer outcomes Process various backend documents to ensure order, picking and delivery accuracy Prepare customer quotations based on approved pricing and input from sales/commercial team Any other ad-hoc duties as assigned Requirements: Minimum 2-4 years of experience in a B2B customer service role, preferably in the Food Service / FMCG sector. Fluency in English (verbal and written) is required. Experience with Excel is required Experience with ERP Systems (e.g. Alaya, Havi) is a plus Experience with Order Management Systems (e.g. Bizmann) is a plus Working Hours: Mon- Sun, 5-day work week, (based on duty roster) Working Location: 457 Jln. Ahmad Ibrahim, Wilmar Foods, Singapore 639933