Service Manager (4S Operations)

About the Role BYD by 1826 is seeking an experienced Service Manager (4S Operations) will lead the front-of-house aftersales 4S operations , managing customer interactions, service advisors, and overall service workflow at our first full-scale 4S flagship automotive facility in Singapore. BYD by 1826 has sold over 5,000 BYD vehicles to date and is expecting a continued growth of 5,000 BYD car sales/year ahead, this role will oversee and scale the entire aftersales function, including workshop operations, spare parts, warranty, PDI, and body & paint. Current openings for our 4S flagship automotive facility include: General Manager, Aftersales Parts Manager, Aftersales Workshop Manager Service Manager Technician Lead Key Responsibilities Lead and manage Service Advisors and front desk operations Oversee service booking, check-in, job coordination, and delivery Ensure smooth customer journey from intake to vehicle handover Handle customer feedback, complaints, and escalations Drive customer satisfaction (CSI) and retention Monitor daily service volume and advisor productivity Requirements Minimum 5–10 years in automotive aftersales/customer service Experience managing service advisors or front-line teams Strong communication and customer management skills Why Join Us Play a key role in shaping customer experience in a new 4S setup Opportunity to lead and build a customer-facing team