Customer Service (Admin) Manager

About the Job: Plan, coordinate, and administer all Company and internal management meetings (e.g., Board meetings, subcommittee meetings, management meetings). Attend meetings to take accurate, timely, and impartial minutes, ensuring clear documentation of decisions, follow-ups, accountabilities, and deadlines. Prepare agendas, meeting packs, attendance records, and action trackers; ensure distribution and archival within agreed timelines. Maintain a minutes repository in accordance with records management guidelines and audit-readiness standards. Lead day-to-day office operations (front office, mailroom, office supplies, meeting rooms, pantry, access cards, equipment). Supervise and coach an administrative team; manage scheduling, workload distribution, and performance. Develop, document, and implement SOPs for administrative processes to improve turnaround times, accuracy, and user experience. Oversee reception and visitor management protocols, as well as office security and housekeeping arrangements. Maintain central records (contracts, policies, circulars, advisories, minutes, and correspondences) in line with retention policies. Implement file naming conventions, version control, and secure access permissions. Support data protection practices and ensure sensitive information is handled securely. Support procurement activities for administrative requirements (RFQs, quotations, evaluation summaries, PR/PO processing) in line with Company policies. Manage contracts and service agreements for office-related vendors (e.g., cleaning, security, printers, couriers, office equipment). Track contract milestones, renewals, insurance requirements, and service KPIs; escalate performance gaps and drive corrective actions. Assist in preparing and monitoring the administrative operating budget, including office supplies, equipment, subscriptions, courier services, and meeting expenses. Identify cost-saving opportunities while maintaining service standards; track and report monthly budget variances. Oversee office maintenance, minor improvement works, asset inventory, and lifecycle management of office equipment. Coordinate with Facilities teams and external contractors for repairs, HSE compliance, and workplace changes. Lead office relocations, seating planning, and business continuity preparations for administrative functions. Ensure administrative practices comply with Company policies and relevant statutory and audit requirements. Prepare supporting documentation for internal and external audits and ensure timely closure of audit findings About You: Diploma or Degree in Business Administration, Management, Public Administration, or a related discipline. Minimum 5–8 years of relevant experience in office administration, executive support, office management, or corporate services. Proven experience in formal minute-taking for management, committee, or executive-level meetings. Experience supervising administrative teams and managing external vendors and service providers. Working knowledge of procurement processes, records management, budgeting, and administrative governance. Why join Cushman & Wakefield? As one of the leading global real estate services firms transforming the way people work, shop and live, working at Cushman & Wakefield means you will benefit from: Being part of a growing global company; Career development and a promote-from-within culture; An organisation committed to Diversity and Inclusion. We're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion-from-within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program. We have a vision of the future, where people simply belong. That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity, or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community—it means we go way beyond just …