Salesforce System Analyst (Graduate Hire)

About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. About the role We are seeking a Salesforce System Analyst to join our team in delivering impactful, end-to-end solutions with Salesforce as the core platform. You will work closely with Business Analysts, Developers, and Functional Consultants to ensure solutions meet business requirements through structured testing, quality assurance, and user enablement activities. This includes creating test scenarios and scripts, conducting functional testing, supporting SIT and UAT activities, developing training materials, and exploring test automation to improve delivery quality. This role offers broad exposure to enterprise-scale technology projects involving Salesforce, system integrations, and business transformation initiatives. Responsibilities Testing & Quality Assurance Review business requirements, user stories, and functional specifications to understand expected system behaviour. Create and maintain test scenarios, test scripts, and test data. Perform functional testing and validation of configured or developed features. Work closely with Business Analysts and Developers to clarify requirements and expected outcomes. Identify, document, and track defects through to resolution. Support System Integration Testing (SIT) and User Acceptance Testing (UAT) activities. Validate defect fixes and perform regression testing to ensure changes do not negatively impact existing functionality. Contribute to test planning and quality assurance activities throughout the delivery lifecycle. Test Automation Develop and maintain automated test scripts using tools such as Playwright, Selenium, or equivalent frameworks. Work with Developers and Business Analysts to identify suitable business processes for automation. Improve regression testing efficiency through automation. Investigate automation failures and support resolution of test issues. Contribute to continuous improvement of testing frameworks and processes. Training & Enablement Work with Business Analysts, Functional Consultants, and Change Management teams to understand user needs and training requirements. Develop user guides, quick reference guides, and training presentations. Design training content for different user groups or personas. Support train-the-trainer sessions and end-user training activities. Project Delivery Participate actively in project meetings, workshops, sprint ceremonies, and testing discussions. Track assigned tasks and communicate progress, issues, and dependencies proactively. Collaborate with multiple teams to ensure quality deliverables are completed on time. Requirements Must have skills and experience Good attention to detail and ability to follow structured processes. Strong written and verbal communication skills. Ability to understand business requirements and translate them into test scenarios. Comfortable learning new systems and technologies. Good to have Experience in software testing, quality assurance, business analysis, training, or related areas. Familiarity with testing tools such as Playwright, Selenium, or similar. Experience creating training materials or conducting user training. Exposure to Agile delivery environments. Exposure to Salesforce, CRM, or enterprise applications. Experience in public sector projects or regulated environments. Ways of working Work collaboratively within an agile, sprint-based build delivery environment. Learn from experienced Business Analysts, Functional Consultants, Developers, and Architects. Take ownership of assigned testing and training deliverables. Communicate progress, risks, and blockers proactively. Continuously improve testing approaches, training materials, and personal skills. Gain exposure across business analysis, quality assurance, training, and technology delivery activities. Success measures Produce clear and comprehensive test scripts with minimal supervision. D…