Guest Relation Executive (Cbd/5 Days)

About C.O.T.U: C.O.T.U (Center Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive cocktail bar, and Dashi Go-Go boutique ultra-lounge. Role Overview: The Guest Service Executive i s responsible for ensuring excellent service delivery in food and beverage operations, creating a welcoming environment for guests, and addressing their needs throughout their dining experience. This role involves managing guest interactions, resolving service-related issues, and coordinating with the kitchen and service teams to ensure that guests have an outstanding experience. Key Responsibilities: Guest Reception: Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process. Order Management: Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams. Guest Inquiries and Service: Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience. Issue Resolution: Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary. Coordination with Service Staff: Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages. Upselling: Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales. Event Support: Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction. Feedback Collection: Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service. Billing & Payment: Assist guests with billing queries and process payments accurately using the point-of-sale (POS) system. Requirements: Experience: Previous experience in guest services or F&B roles, ideally in a restaurant, or hospitality setting. Customer Service Skills: Excellent customer service skills, with a focus on creating a positive and welcoming environment for guests. Communication: Excellent command or spoken and written English to interact effectively with guests, service staff, and management. An additional language is an advantage. IT literacy as required to process orders, manage inventory and track sales through digital POS systems. Problem-Solving: Ability to handle guest issues or complaints professionally, ensuring a positive outcome. Multitasking: Ability to manage multiple guest requests and prioritize tasks in a fast-paced environment. Attention to Detail: High attention to detail when taking orders, handling payments, and managing guest requests. Teamwork: Ability to work effectively as part of a team, collaborating with service staff, kitchen teams, and management. Perks: Career Growth Opportunities Attractive Salary package Outpatient & Hospitalisation benefits Staff meals & late night transport Staff discount across all venues Birthday Leave If you're someone who thrives in dynamic environments and shares a passion for the F&B/Entertainment scene, we invite you to join us. Together, let's create remarkable experiences and set new standards of excellence. Apply now and become a part of this exciting journey!