Membership Relations & Social Media Marketing Executive

Responsible for processing membership applications, providing exceptional customer service, and maintaining accurate membership records. Possess a strong understanding of club rules, regulations, and offerings to effectively communicate with members and address their needs. Main Duties Membership Processing: o Efficiently process new membership applications, renewals, resignations, terminations, and other membership-related transactions Data Management: o Maintain accurate and up-to-date membership records, including photographs, contact information, and membership status. Member Support: o Provide excellent customer service to members by addressing inquiries, resolving issues, conducting Club Tours, and assisting with membership-related matters. Membership Communications: o Develop and implement effective communication strategies, including sending welcome packages, renewal reminders, and other relevant notifications. Sales and Lead Generation: o Generating high-quality leads through various channels, including proactive outreach and social media engagement. o Effectively follow up on inquiries, deliver compelling product information, and convert leads into new members. Social Media Marketing & Content Creation: o Develop and execute comprehensive social media marketing strategies across platforms like Instagram, Facebook, and TikTok. o Create engaging and visually appealing content, including posts, stories, videos, and live sessions, to attract and retain members. o Manage and optimize paid social media campaigns to maximize reach and ROI. Marketing Plan Execution & Analysis: o Assist in the planning and execution of marketing campaigns, both online and offline. o Track and analyze key performance indicators (KPIs) to measure campaign effectiveness and identify areas for improvement. o Generate reports on marketing and sales metrics. Requirements Excellence customer service with good interpersonal skills Proficiency in oral and written English, another language is a plus (To liaise with English and Mandarin-speaking associates) A collaborative team player with strong communication, customer service, and interpersonal skills Prior Social Media Marketing experience is a plus. Positive and proactive attitude Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)