IT Analyst (1 Year Contract)

PositionOverview We are lookingfor an IT Analyst with strong experience in Change Request (CR) management, system analysis, deployment coordination, and IT operations support . The ideal candidate will have hands-on experience managing change processes, performing impact analysis, coordinating withcross-functional teams, and ensuring smooth execution of production deployments. The role requires strong organizational skills, attention to detail, stakeholder communication abilities, and the flexibility to support operational activities, including night shifts when required. Responsibilities: IT Operations Support Provide operational support for business-critical applications. Must be able to support stanby/on-call operational activities, including night shifts when required. Perform issue investigation, root cause analysis, and resolution coordination. Support incident management and ensure timely closure of operational issues. Monitor system processes and ensure adherence to operational timelines. Business Process & Data Support Perform data validation and reconciliation activities. Support month-end and business-critical processing cycles. Ensure adherence to strict timelines and operational SLAs. Impact Analysis & Deployment Coordination Perform impact analysis to identify business, system, and operational risks. Assess dependencies and coordinate implementation activities. Work closely with Development, QA, Application Support, and Operations teams. Support smooth deployment and release execution with minimal business disruption. Coordinate User Acceptance Testing (UAT) activities where required. Change Request (CR) Management Create, review, track, and manage Change Requests (CRs) throughout the complete lifecycle. Ensure CR documentation is complete and aligned with change governance standards. Coordinate approvals from relevant stakeholders before implementation. Maintain accurate CR status tracking and provide timely updates. Stakeholder Management & Reporting Communicate effectively with business users, technical teams, and project stakeholders. Prepare regular status reports on CR progress, deployment activities, and operational issues. Escalate risks, blockers, and delays appropriately. Requirements: Preferred Experience Bachelor degree in Information Technology, Engineering or related studies. 5+ years of experience in IT consulting firm that provides IT application support, or IT operations management. Experience in finance-related systems, reconciliation, or transactional platforms is preferred. Experience working with global clients and distributed teams. Experience supporting business-critical systems with strict SLA requirements. Must be able to support stanby/on-call operational activities, including night shifts when required. Technical Skills Experience working with enterprise applications such as Oracle AR / PAS systems. Strong experience in Change Request (CR) Management . Experience with impact analysis and risk assessment . Knowledge of release management and change governance processes . Experience coordinating deployment activities across Development, QA, and Operations teams. Basic SQL knowledge. Experience in incident management and troubleshooting. Functional Skills Strong analytical and problem-solving skills. Good understanding of IT operations and application support processes. Ability to manage multiple priorities in a fast-paced environment. Strong documentation and reporting skills. Excellent stakeholder communication and coordination abilities.