Customer Service Officer / Coordinator

Job Responsibilities: Manage customers’ orders efficiently. Assist in the generation of sales order, delivery order, invoice, and credit note. Monitor and promptly respond to email correspondence and customer inquiries. Ensure accuracy in receipts, amounts, and records. Handle all incoming inquiries via phone, fax, email, and walk-ins. Execute day-to-day sales order processes. Collaborate with other departments to fulfil customers’ orders. Provide indoor sales support. Perform any other ad-hoc duties assigned by Management. Job Requirements: Minimum 'O' Level or Diploma qualification. Preferably with at least 2 years of relevant experience. Excellent communication, interpersonal skills, and customer oriented. Proactive with a strong ability to prioritize tasks effectively. Capable of working under pressure and managing multiple tasks. Familiarity with ERP/NAV system is a plus. Diligent and dependable with a positive attitude. Ability to communicate in Mandarin to liaise with Mandarin-speaking clients. Working Hours: 5.5 days’ work week (Alternate Saturday) AM shift #1: 7am to 4pm (Mon to Fri), 7am to 12noon (Sat) OR AM shift #2: 8am to 5pm (Mon to Fri), 8am to 1pm (Sat) Work Location : 5 Jalan Tepong, Singapore 619325 (Transport is provided: Pick-up point at Lakeside MRT Station) Why Join Us: Be part of a company that values and invests in its employees. Work in a collaborative and inclusive environment. Have a strong supportive culture that encourages innovation and career growth. Competitive compensation and benefits package. Attractive Staff Benefits: Performance Bonus, Medical Benefits, and Staff Purchase, etc.